Privacy Policy

Last updated: 28 September 2026
Willow & Co (“we”, “us”, “our”) is committed to protecting your privacy and handling your
personal information responsibly.

1. Information We Collect
We may collect the following information when you contact us or use our services:
• Name
• Email address
• Telephone number
• Postal address
• Information relating to your enquiry or booking
• Any other information you voluntarily provide

2. How We Use Your Information
We use your information to:
• Respond to enquiries
• Provide requested services
• Manage bookings and appointments
• Send service-related communications
• Maintain business records
• Comply with legal obligations

3. Lawful Basis for Processing
We process personal information where necessary to:
• Perform a contract with you
• Respond to your request before entering into a contract
• Comply with legal obligations
• Pursue legitimate business interests

4. Data Storage and Security
We take reasonable measures to protect your personal information from unauthorised access,
loss, misuse, or disclosure.

5. Sharing Information
We do not sell your personal information.
Information may be shared with trusted service providers where necessary to deliver services,
process payments, or comply with legal requirements.

6. Data Retention
We retain personal information only for as long as necessary for business, legal, and
accounting purposes.

7. Your Rights
Under UK data protection law, you may have the right to:
• Access your personal data
• Request correction of inaccurate information
• Request deletion of your information
• Restrict or object to processing
• Request transfer of your data where applicable

8. Contact Us
For any privacy-related enquiries, please contact:
Willow & Co
willowandco.concierge@gmail.com

9. Changes to this Policy
We may update this policy from time to time. The latest version will always be available on
our website.