WILLOW & CO – CLIENT SERVICE TERMS & CONDITIONS

Last Updated: 28 September 2026
1. Services
Willow & Co provides personal concierge, lifestyle management, personal assistant,
household support, errand running, organisation, administrative support, event assistance,
travel planning, and related services.
All services are subject to availability and acceptance.

2. Client Responsibilities
Clients agree to:
• Provide accurate information required for service delivery.
• Respond to communications in a timely manner.
• Provide access, instructions, or documentation where necessary.
• Treat Willow & Co and any representatives with courtesy and respect.

3. Service Requests
All requests will be assessed individually. Willow & Co reserves the right to decline requests
that:
• Are unlawful or unsafe.
• Fall outside the scope of services offered.
• Present unreasonable risks.
• Require specialist qualifications, licences, or regulated professional advice.

4. Third-Party Services
Where bookings or purchases are made on behalf of a client, Willow & Co acts as an
intermediary only.
The client remains responsible for all third-party costs, terms, conditions, and cancellations.

5. Limitation of Liability
Willow & Co will exercise reasonable care and skill in providing services.
Liability is limited to the value of the service fee paid by the client unless otherwise required
by law.
Willow & Co shall not be responsible for losses arising from circumstances beyond
reasonable control.

6. Confidentiality
Client information will be treated confidentially and handled in accordance with the Privacy Policy.

7. Changes to Services
Service requirements may be amended by mutual agreement. Additional charges may apply where the scope of work changes.

8. Termination
Either party may terminate ongoing services by providing written notice.
Any outstanding fees remain payable.

9. Governing Law
These Terms are governed by the laws of England and Wales